All orders are shipped from our Hazel & Oakley Headquarters; which is located on the South Coast of NSW, Australia.
We are a small Australian business and do our very best to fulfil all orders as quickly as possible. Our standard turnaround time is 1-2 business days.
We do not accept returns or refunds for change of mind.
DOMESTIC ORDERS - AUSTRALIA
All products are dispatched within 1-2 business days via AusPost.
Anticipated delivery timeframes are between 2-10 business days, depending on your location and the method of delivery chosen.
Parcel Post: 2 - 8 Business days (depending on your location)
Express Post: 1 - 4 Business days (depending on your location)
For up-to-date delivery times Australia-wide, please check out the AusPost Domestic delivery updates.
For all international orders please contact email@example.com or slide into our DM's @hazelandoakley with your address details for a shipping quote.
** Please note customers are responsible for any duty, import tax or other charges that may be charged by the receiving Country **
All orders undergo strict quality assurance checks and are packed with the utmost care and attention.
We are not responsible for any damages occurred in transit.
If you believe that you have received a faulty item, please contact us via email within 24 hours of receiving your goods so we can assist you in rectifying this.
Each handcrafted product is unique, therefore size and shape may differ ever so slightly. Due to the hand dyed nature of our fair trade materials, please allow some colour variance from batch to batch.
We do not accept returns or refunds for change of mind purchases.